Tpower2 Terms and Conditions – Complete Platform Usage Guide

1 Acceptance of Terms

Welcome to tpower2, Malaysia's trusted online betting platform. These Terms and Conditions ("Terms") govern your use of the website, mobile app, and all services provided by tpower2 (collectively referred to as the "Platform").

By accessing this Platform, whether via web browser, Android app, or iOS app, you automatically agree to comply with these Terms. If you do not agree with any part of these Terms, please cease using the Platform immediately.

Tpower2 reserves the right to update or modify these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Your continued use of the Platform after any changes are published constitutes your acceptance of those changes.

2 Account Eligibility

To register and use tpower2 services, you must meet the following eligibility requirements:

• You must be at least 21 years old or have reached the legal gambling age in your jurisdiction.
• You must be an individual and not a company, partnership, or corporate entity.
• You are not on any list of persons prohibited or restricted by any relevant authority.
• You are registering in your own name and not on behalf of another person.
• You are not currently undergoing a self-exclusion procedure on any betting platform.

3 Registration & Account

Each user is only permitted to have one (1) account only. Registering more than one account, whether using a different name, email address, phone number, or device, is strictly prohibited and may result in the termination of all associated accounts.

Upon registration, you are required to provide accurate, complete, and up-to-date information. tpower2 conducts an integrated KYC (Know Your Customer) verification process to confirm the identity of all members. Required documents may include:

• A valid copy of your national ID (MyKad) or passport
• Proof of address (utility bill or bank statement)
• Payment method information used

You are responsible for maintaining the confidentiality of your account password. tpower2 will not be held liable for any losses arising from unauthorized use of your account due to your own negligence in protecting your login credentials.

4 Deposit & Withdrawal

Tpower2 supports a wide range of local Malaysian payment methods for members' convenience. All deposits and withdrawals are processed through secure channels protected by 256-bit SSL encryption.

The terms relating to deposits and withdrawals are as follows:

• The minimum deposit amount is as specified in the Promotions section or your account page.
• Withdrawals may only be processed to a bank account registered in your own name.
• Tpower2 reserves the right to request additional verification before approving any withdrawal for security purposes.
• Withdrawal processing times range from 1 to 3 business days, depending on the selected payment method.
• Any attempt to withdraw funds obtained through fraudulent activity or money laundering will be reported to the relevant authorities.

5 Bonus & Promotions

Tpower2 offers a wide range of bonuses and promotions from time to time, including welcome bonuses, cashback, sports rebates, and VIP member offers. All bonuses are subject to the wagering (rollover) requirements specified for each promotion.

• Bonuses may only be claimed once per promotion, unless otherwise stated.
• Wagering requirements must be met within the specified period before withdrawals are permitted.
• Tpower2 reserves the right to void bonuses if there is evidence of abuse or attempts to exploit promotions.
• Bonuses cannot be transferred or directly exchanged for cash without fulfilling the rollover requirements.
• In the event of any discrepancy between a translation or promotional version, the English version shall prevail.

6 Game Rules

All games available on the tpower2 platform — including Sports, Slots, Live Casino, Bingo, and integrated platforms — have their own rules that all members must follow.

• The outcome of all games is final and may not be disputed unless there is clear evidence of a technical failure.
• In the event of a technical disruption during gameplay, tpower2 will assess the situation fairly and make a decision based on system records.
• The use of any automation software, bots, or assistive tools that provide an unfair advantage is strictly prohibited.
• Tpower2 uses a certified Random Number Generator (RNG) to ensure the fairness of all slot and table games.
• Minimum and maximum betting limits for each game will be displayed within the respective game interface.

7 User Conduct

Tpower2 is committed to maintaining a safe, fair, and enjoyable environment for all members. The following conduct is strictly prohibited:

• Fraud, game manipulation, or any form of unlawful collusion between players.
• Money laundering or using the platform for any illegal activities.
• Providing false information during registration or the KYC verification process.
• Using more than one account or registering under another person's name.
• Distributing harmful, obscene, or threatening content to other users or our staff.
• Exploiting any bugs or system vulnerabilities to gain an unfair advantage.

Tpower2 reserves the right to investigate any suspicious activity and take appropriate action, including account suspension or termination and reporting to the relevant authorities.

8 Privacy & Security

Tpower2 respects the privacy of all members. The collection, use, and protection of your personal data is governed by our Privacy Policy which forms part of these Terms and Conditions.

All data collected is used solely for platform operations, identity verification, payment processing, and service improvement. tpower2 will not sell or disclose your personal information to third parties without your consent, except where required by law.

9 Account Closure

You may request to close your account at any time by contacting our customer support team. Before closure, ensure that all eligible balances have been withdrawn and that there are no active unresolved wagers.

Tpower2 reserves the right to close or suspend an account without prior notice under the following circumstances:

• Violation of any part of these Terms and Conditions.
• Confirmation that an account was opened by an ineligible individual (underage or on a prohibited list).
• Suspicious or fraudulent activity is detected on the account.
• Requests from lawful authorities.

In the event of account closure due to a violation, tpower2 reserves the right to forfeit all existing balances, including winnings obtained through illegitimate means.

10 Limitation of Liability

Tpower2 shall not be liable for any loss or damage arising from:

• Service disruptions due to planned or unplanned maintenance.
• Technical failures beyond tpower2's control, including network issues, internet disruptions, or user device failures.
• Financial losses resulting from betting decisions made by the user.
• Any act or omission by third parties, including payment providers or game providers.

11 Terms Amendment

Tpower2 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Members will be notified of any material changes via their registered email or in-platform notification at least 7 days before the changes take effect, except in cases of emergency or legal requirement.

It is your responsibility to check this page periodically. The "Updated" date at the top of this page indicates when these Terms were last revised.

12 Contact Us

If you have any questions, concerns, or need further clarification regarding these Terms and Conditions, the tpower2 customer support team is ready to assist you.

• Live chat is available 24/7 via the chat icon at the bottom right corner of the platform
• Support email: [email protected]
• Visit the page FAQ for answers to frequently asked questions