Tpower2 Privacy Policy – Your Personal Data Protection

1 Introduction

Welcome to the tpower2 Privacy Policy. This document explains how we — tpower2, operator of the online betting platform at tpower2.onl — manage your personal information.

When you register, log in, or use any of our services — whether via our website, Android app, or iOS app — you agree to the collection and use of information as described in this Privacy Policy. We encourage you to read this document carefully so you fully understand how your data is handled.

If you have any questions after reading this policy, our support team is available to assist you 24 hours a day, 7 days a week.

2 Information We Collect

We collect various types of information depending on how you interact with the tpower2 platform. Generally, this information falls into two main categories:

A. Information You Provide Directly

• Full name as stated in official identification documents
• Date of birth for age verification purposes
• Email address and mobile number
• Current residential address
• Copy of MyKad, passport, or other valid identification document
• Bank account details for deposit and withdrawal purposes
• Account password (stored in hashed form and not human-readable)

B. Information Collected Automatically

• IP address and device information (operating system, browser type, phone model)
• Approximate location data based on IP address
• In-platform activity records (games played, wagering amounts, session duration)
• Cookie and similar tracking technology data
• Access logs and communication records with the support team

C. Summary of Data Types & Collection Purposes

3 How We Use Your Data

Tpower2 uses the information collected for a variety of lawful and transparent purposes. We will not use your data for any purpose beyond those stated below without prior notice:

• Account Management — Creating, verifying, and maintaining your member account on the tpower2 platform.
• Identity Verification (KYC) — Ensuring all members meet age and identity requirements before being permitted to play or withdraw funds.
• Financial Processing — Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Fraud Prevention — Detecting and investigating suspicious activity to protect all members.
• Service Communications — Sending important notifications regarding your account, transactions, and platform updates.
• Marketing (with consent) — Sending promotional information and exclusive offers to members who have given their consent.
• Platform Improvements — Analysing usage patterns to improve the overall user experience.
• Legal Compliance — Meeting reporting and compliance obligations to relevant authorities.

4 Information Sharing

Tpower2 does not sell your personal information to any third party for marketing purposes. However, we may share certain data in the following situations:

• Third-Party Service Providers — Technical partners such as payment providers, game software providers, and cloud service providers who assist us in operating the platform. All such parties are bound by strict confidentiality agreements.
• Legal Requirement — When required by a court, law enforcement agency, or legitimate regulatory authority.
• Fraud Prevention — Sharing information with industry bodies or other platforms solely to detect and prevent fraud or money laundering.
• Business Transfer — In the event of a merger, acquisition, or asset transfer, member data may be transferred to the new entity under the same or stricter privacy terms.

5 Data Security

The security of your personal data is tpower2's absolute priority. We implement multiple layers of technical and organisational protection to keep your information safe at all times:

• 256-bit SSL Encryption — All communications between your device and our servers are protected by industry-grade SSL encryption.
• Sensitive Data Encryption — Financial information and passwords are stored in encrypted form and cannot be read by anyone.
• Two-Factor Authentication (2FA) — An additional security layer to protect your account from unauthorised access.
• 24/7 Monitoring — Our systems are continuously monitored for any abnormal activity or intrusion attempts.
• Regular Security Audits — We conduct regular penetration testing and security audits by independent third parties.
• Internal Access Controls — Only authorised personnel may access members' personal data, based on a strict need-to-know principle.

6 Cookies & Tracking Technology

Tpower2 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored in your browser when you visit our website.

We use cookies for the following purposes:

• Essential Cookies — Required for core platform functions such as login sessions and security. Cannot be disabled.
• Performance Cookies — Helping us understand how users interact with the platform for improvement purposes.
• Functional Cookies — Storing your preferences such as language, theme, and display settings.
• Marketing Cookies — Used to display relevant promotions based on your interests (with your consent only).

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality.

7 Your Rights as a User

As a tpower2 member and data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact our privacy team via email or live chat. We will process your request within 30 business days. Please note that certain requests may be subject to legal restrictions or legitimate operational requirements.

8 Data Retention Period

Tpower2 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by Malaysian law.

• Active account data is retained for the duration the account remains active and for 5 years after account closure for audit and legal compliance purposes.
• Financial transaction records are retained for a minimum of 7 years in accordance with tax and financial legal requirements.
• Customer support communication logs are retained for 2 years.
• Cookie and session data is retained according to the period defined for each cookie type (typically between 30 days and 12 months).

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you.

9 Children's Privacy

The tpower2 platform is strictly for individuals aged 21 and above. We do not knowingly collect or process personal data from minors or individuals below the specified age limit.

10 Privacy Policy Amendment

Tpower2 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to you via:

• In-platform or mobile app notifications
• Email to the address registered with your account
• Clear notice displayed on the tpower2 homepage

The "Updated" date at the top of this page always reflects the latest version of the Privacy Policy. Continued use of the platform after any amendment takes effect constitutes your acceptance of the changes.

11 Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, please contact the tpower2 Data Protection Officer (DPO) through the following channels:

• 24/7 live chat via the chat icon on the tpower2 platform
• Privacy email: [email protected]
• Browse the section FAQ for answers to frequently asked questions about privacy

We are committed to responding to all privacy-related enquiries within 14 business days.